**UPDATE: February 15, 2020***
We are currently experiencing 1-2 weeks delay on some orders. We are trying our very best to fulfill all on a timely manner and have already fulfilled thousands of orders. We do apologize for the inconvenience!
Please allow 1-3 weeks processing and delivery of all orders.
We will notify you by email with a tracking confirmation when your items have been shipped. Due to inventory and logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you’ve specified combined shipping. (Please keep this in mind when receiving deliveries).
We do not guarantee shipping time frames. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame unless agreed upon otherwise. If you need your order by a certain time frame due to the holdings, an event, etc. Please contact us via email to request a rush. We are more than happy to work with our customers and their needs if we are able to. Although there may be unforeseen issues outside of our control which can cause delays, we will definitely try our best to keep orders within the time frame stated. As a courtesy, we will inform you and always keep you up to date shall there be any issues. Please check your emails periodically for updates on provided tracking number so if there are any issues, we can resolve them.
IMPORTANT: Please be sure to input your correct shipping address when checking out. We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. If you notice that you’ve made an error in your shipping details, kindly e-mail us at Haliakai.firstname.lastname@example.org before we process your order. If the order is not delivered and shipped back to us, we will reship it for you but you will be responsible for the additional shipping & handling fees. We are also not responsible for lost or stolen items if they have been confirmed delivered by USPS. The customer can open a claim via usps.com in this case.